Privacy Policy

Information we may collect

To provide online gambling services, Fastpay Casino may collect information supplied by a player and information created when the website or services are used. The type and amount of information collected can depend on the services requested, account activity, applicable requirements and the player's interactions with the website.

Account and identity details

When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, contact details, account login information and responsible gambling preferences. We may also record communications with support, information provided in forms and details connected with account settings. Some information may be required before an account can be opened or particular services can be used.

Verification information

We may request identity or age verification documents and related information. This can include copies or details from identity documents, evidence of address, information about the source or ownership of funds where appropriate, and records of checks completed during account verification. Verification information helps confirm that an account belongs to the person using it, supports age and identity checks, and helps prevent misuse of the service.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and other transactions. Payment providers may process payment details under their own privacy notices. We may receive information needed to confirm a transaction without necessarily receiving or storing full payment credentials. Transaction records help us operate accounts, answer queries, identify unusual activity and meet record-keeping requirements.

Technical, device and cookie data

When the website is visited, technical information may be collected, including an IP address, browser type, operating system, device characteristics, language settings, access times, pages viewed, referral information and general usage activity. We may also use cookies and similar technologies to remember preferences, support account functions, improve website performance, understand how services are used and help protect the website.

How we use information

Personal information is used for purposes connected with providing and managing the casino service. We seek to use information in a fair and reasonable way and to limit its use to purposes that are relevant to the relationship with the player, security of the service or our legal and operational responsibilities.

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals, wagers and other account transactions.
• Completing age, identity and account verification checks.
• Detecting, preventing and investigating fraud, money laundering, security threats, collusion, abuse and other prohibited or suspicious activity.
• Providing customer support, responding to questions and resolving complaints or account issues.
• Communicating about the account, important service information, security matters, policy changes and operational notices.
• Sending marketing communications where permitted and where the player has provided or otherwise has the required consent. Players can withdraw consent to marketing at any time.
• Understanding website use, testing features, improving services and maintaining reliable website performance.
• Applying responsible gambling measures, including helping identify activity that may require attention and supporting player protection processes.
• Meeting legal, regulatory, accounting, audit, tax, security and record-keeping responsibilities.
• Protecting the rights, property, systems and safety of Fastpay Casino, players and other people.

We may use automated tools or risk checks as part of security, verification, fraud prevention and service operations. Where appropriate, these checks may result in a request for further information, a review of account activity or restrictions on particular activity. Information may also be combined from different interactions with the website when this is reasonably necessary for the purposes described in this policy.

Sharing, security and retention

Personal information may be shared with service providers and professional partners that help operate the website and casino services. These parties may support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, analytics, security, auditing or legal and professional services. They should receive information only where it is relevant to the service they provide and should handle it in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to comply with a lawful request, meet a legal or regulatory obligation, investigate suspected unlawful or prohibited activity, protect a person from harm, enforce website terms, or protect our rights and systems. If a business change, restructuring or transfer affects the service, relevant information may be handled as part of that process, subject to appropriate protections.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or supplier confidentiality requirements. No online service can guarantee absolute security, so players should use a unique password, keep login details private and contact support promptly if they suspect that an account has been compromised.

International handling

Some suppliers or systems supporting the service may be located in Australia or another country. Where information is handled outside Australia, appropriate steps are intended to protect it and support compliance with applicable privacy requirements. The location of particular processing activities may change as technology, suppliers and service arrangements develop.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational limitations.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies stored on a device when a website is used. Some are necessary for login, account security, session management and core website functions. Other cookies may help remember preferences, measure performance, understand website activity or support relevant communications. A browser may allow players to view, block, delete or limit cookies through its settings. Disabling certain cookies may affect the availability or performance of some website features.

Exercising data rights

Subject to applicable requirements and reasonable verification, players may ask to access the personal information held about them, request correction of information that is inaccurate or incomplete, or request deletion of their data. Players may also withdraw consent to marketing communications at any time. Withdrawing marketing consent does not necessarily affect the lawfulness of processing that took place before withdrawal, and it does not stop essential account, security, service or legal communications.

To exercise these rights or ask a privacy question, contact support@fastpaycasino.wtf. Please include enough information to help us identify the relevant account and clearly describe the request. We may need to verify the requester's identity before providing information or making changes. A request may be limited or declined where fulfilling it would affect another person's privacy, undermine security or fraud prevention, conflict with legal obligations, or require records that must be retained.

Complaints and policy updates

If a player is concerned about how personal information has been handled, they should contact support@fastpaycasino.wtf so the matter can be reviewed. We aim to respond within a reasonable timeframe and may ask for further details to investigate the concern. This policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The current version published on the website applies from its stated update date, and players should review it periodically.