Responsible Gaming

Make informed choices

Gambling involves risk, and there is no guaranteed way to win. Games are designed so that outcomes are uncertain and past results do not predict future results. A winning streak does not mean another win is due, and a loss does not make a win more likely. Avoid systems or claims that suggest you can control random outcomes or recover losses through continued play.

Only gamble when you are in a suitable state of mind. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or feeling pressure to win. Take time to read the available game information, understand the rules and check the relevant terms before placing a bet. If you are unsure about how a game works, do not play until you have the information you need.

Practical ways to stay in control

• Set a gambling budget before you begin and treat it as an entertainment expense.
• Decide how long you will play and take regular breaks.
• Keep gambling separate from essential spending such as rent, bills, food and loan repayments.
• Never borrow money, use credit intended for necessities or sell possessions to gamble.
• Do not chase losses by increasing your stakes or playing for longer.
• Keep track of the time and money you spend, including deposits and withdrawals.
• Avoid gambling as a response to stress, loneliness, boredom or financial concerns.
• Talk to someone you trust if you are finding it difficult to follow your own limits.

A budget should be an amount you can lose without affecting your daily life. Once that amount or your chosen time has been reached, stop playing. Do not change your limits during a gambling session because of a win or loss. Planning in advance can make it easier to follow your decisions when emotions are high.

Tools and account controls

Account controls can help you manage your gambling activity. Depending on the options available, you may be able to set deposit, loss, wager or time limits, receive activity information, take a temporary break or request a longer period of account restriction. Read the instructions for each control carefully, as some settings may apply for a selected period and may not be changed immediately.

Use limits before you play

Consider setting a deposit or spending limit before making your first deposit. You can also set a session reminder or use an activity statement to review your gambling. Limits are most effective when they reflect your personal budget and are set before you feel the urge to continue. A limit is not a guarantee that gambling will be affordable, so continue to monitor your behaviour and finances.

Take a break or self-exclude

If you need time away from gambling, use an available temporary break or account closure option. If you believe you should stop gambling for a longer period, ask about self-exclusion or other stronger account restrictions. Self-exclusion is a serious decision intended to prevent access for the selected period. Do not attempt to create or use another account while a restriction is active. Contact support through the available website channels if you need help understanding the options.

If you request a permanent or extended restriction, consider removing gambling applications, blocking promotional messages and asking your bank or payment provider whether gambling transaction controls are available. Tell a trusted person about your decision so they can provide encouragement and accountability.

1. Review your recent gambling and identify what you want to change.
2. Choose a limit, break or restriction that matches your situation.
3. Apply the control through your account or request assistance through the available support channel.
4. Avoid opening another account or using another person’s account to continue gambling.
5. Seek independent support if you are struggling to maintain the restriction or stop gambling.

Recognising gambling harm

Gambling harm can develop gradually and may not always be obvious at first. It can affect your money, mood, sleep, health, relationships, study, work and family life. You may be experiencing a problem if gambling takes up more time or attention than you intend, or if you feel unable to stop even when you want to.

Possible warning signs

• Spending more time or money gambling than planned.
• Trying to win back money after a loss.
• Hiding or minimising gambling from family, friends or others.
• Feeling restless, anxious, irritable or low when you are not gambling.
• Borrowing money, missing payments or using essential funds to continue gambling.
• Gambling to escape problems or improve your mood.
• Neglecting work, study, health, family or other responsibilities.
• Arguing with people close to you about gambling.
• Repeatedly trying and failing to cut back or stop.
• Feeling guilt, shame or distress after gambling.

One or more of these signs does not define you, but it is a reason to pause and review your gambling. You do not need to wait for a serious financial or personal crisis before asking for help. Speaking with a qualified counsellor or a trusted person early can make it easier to regain control.

If gambling is affecting someone you know

If you are concerned about another person’s gambling, approach the conversation calmly and choose a suitable time. Focus on what you have noticed and how it affects you, rather than blaming or demanding immediate change. Encourage the person to set restrictions and seek independent help. Protect shared finances where appropriate, but avoid lending money to cover gambling losses or debts. Support is also available for family members and friends affected by gambling.

Getting support in Australia

Independent help is available for people who are concerned about their gambling, as well as for family members and friends. Australian support services can provide confidential information, counselling, practical strategies and referrals. You can contact a suitable gambling support service through its official website or another verified channel. You may also speak with your GP or another qualified health professional about the effect gambling is having on your wellbeing.

When seeking assistance, explain honestly how often you gamble, how much you spend, whether you chase losses and whether gambling has affected your relationships, work or mental health. This information helps a counsellor understand your situation and suggest appropriate next steps. Support can include budgeting assistance, counselling, financial guidance and help with other issues connected to gambling.

Immediate safety concerns

If gambling has left you feeling overwhelmed, hopeless or at risk of harming yourself, seek urgent help from emergency services or a crisis support service in Australia. If you are in immediate danger, call the appropriate emergency number or go to the nearest emergency department. Your safety is more important than any gambling account, debt or loss.

Our approach

Fastpay Casino aims to provide clear information and promote responsible play. We may take steps in line with applicable requirements and our account procedures where there are concerns about safer gambling, account use or player wellbeing. We may ask questions, provide information about available controls or restrict account activity where appropriate. These measures cannot replace personal budgeting or professional support, so please take action early if gambling is no longer enjoyable or manageable.

If you have questions about account limits, breaks, self-exclusion or safer gambling tools, use the support options displayed on the website. Do not provide your password or payment details to another person, and do not use another person’s account. Responsible gambling is a shared commitment, and asking for help is a practical step towards staying in control.